We process orders promptly, typically within 24–48 hours of purchase.

Once your order ships, you’ll receive an email notification with your tracking number and instructions. Use the provided tracking details to follow your package on our carrier’s tracking page.

We ship with the best available carrier and service for your location.

Processing and delivery times vary by destination. For up-to-date delivery estimates and rates, see our Shipping page.

We process returns as quickly as possible. After your package is handed to the carrier, it is routed to our consolidation center and then to our warehouse for inspection.

You can track the status of your return in our Returns Portal.

Refund options & timelines:

• Digital gift card (fastest): issued within 2–3 business days after your return is processed.
• Original payment method: typically 7–10 business days (bank/issuer processing times may vary).

Once your refund is issued, you’ll receive an email confirmation.

What is your return policy?

You have 30 days from delivery to request a return.

• Items must be unused, unwashed, and in original condition with tags and packaging.
• Start a return via our Returns Portal. We’ll send instructions and the correct return address/label.
• Return shipping costs and any duties/taxes are the customer’s responsibility.
• Non-returnable: underwear (incl. socks), opened cosmetics/fragrances, final-sale items, and items outside the 30-day window.
• Bundles/promos (e.g., 1+1): free items aren’t refundable; partial returns may adjust the discount.
• Refunds: gift card typically 2–3 business days; original payment 7–10 business days after inspection (issuer times may vary).

Returns are quick and easy. Start your return through our Returns Portal and follow the steps.

For full details, see our Return Policy.

We offer several secure payment options for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
• Digital Wallets: Apple Pay, Google Pay, Shop Pay.
• PayPal: Check out quickly with your PayPal account.
• Buy Now, Pay Later (where available): Shop Pay Installments / Afterpay / Klarna.

All payments are processed through our secure, encrypted checkout. Availability may vary by location and order value.

Use our Fit Finder or check the Size Guide on the product page. You’ll find the link just below the size selector.

On the product page, click “Notify me when back in stock” and enter your email. We’ll let you know as soon as the item is available again. You can also join our newsletter for restock alerts and new arrivals.

How to Wash

Proper care helps your clothes stay in great shape longer. Use this quick guide for tops and bottoms:

1. Check the care label. Always read the label before washing—different fabrics and prints may need different care.
2. Sort by color and fabric. Wash lights and darks separately. Group delicate fabrics to avoid damage.
3. Pre-treat stains. Spot-clean with a mild detergent or stain remover and follow the product instructions.
4. Choose the right cycle. Use a delicate cycle for fine fabrics and a regular cycle for sturdier materials.
5. Use a gentle detergent. Pick a formula suitable for the fabric. Avoid bleach and harsh chemicals—especially on delicates.
6. Wash in cold water. Cold helps prevent shrinking and fading and is gentler on fabrics.
7. Turn garments inside out. This protects the surface and reduces friction during the wash.
8. Keep it gentle. When in doubt, use a low-agitation, low-spin setting or a mesh laundry bag for delicate pieces.
9. Dry with care. Air-dry when possible. If using a dryer, select low heat. Lay knits flat and avoid hanging heavy wet items.
10. Steam or iron on low if needed. Use a pressing cloth and follow the label’s temperature guidance.

Following these steps will help your pieces keep their color, shape, and quality over time.

Yes — we offer digital gift cards.

How it works:

1. Visit our Gift Card page, choose an amount, and add it to your cart.
2. At checkout, enter the recipient’s email and an optional message to send it directly (or send it to yourself to forward or print).
3. After purchase, the e-gift card is delivered to the recipient’s inbox with a unique code and simple redemption instructions.

The gift card can be used at checkout on our website; any remaining balance stays on the card for future orders.

Yes. Our products are covered against manufacturing and workmanship defects for a limited period from the date of purchase.

Warranty terms vary by product. For help or to start a claim, contact support@luneestudio.com

We process and ship orders quickly, typically within 24–48 hours of purchase.

After your order ships, you’ll receive an email with your tracking number and instructions. Use those details to follow your package on the carrier’s tracking page.

Your order is prepared for shipment quickly.

Processing time is usually 24–48 hours. Once your package ships, you’ll receive an email with a tracking number so you can follow it in real time.

Average delivery time is 8–12 business days from the moment it’s handed to the carrier. Any date shown in the cart or on the Shipping page is an estimate.

Because we process orders fast, we can’t cancel or modify an order after it’s placed. Need help? Contact us at support@luneestudio.com .

We offer a 30-day return window from the date of delivery. You can return your parcel without providing a reason. The return must be handed to the carrier within this 30-day period.

Return conditions:

• Items must be unused, in unworn condition, with all tags attached.
• Sale items: refunds are not offered; they may be exchanged for another item or a gift card.
• Shipping fees are non-refundable.

Returns are simple. Here’s what to do:

1. Within 30 days of delivery, start your request in our Returns Portal or email support@luneestudio.com .
2. Our team will send return instructions and the correct address/label.
3. Follow the steps to send back your item(s); we’ll process your refund or exchange.

Return shipping costs vary by location and reason. We recommend using a trackable service from a trusted carrier to ensure your parcel arrives safely.

Note: return shipping fees are non-refundable. For details, see our Return Policy or contact Customer Support.

We work to process returns as quickly as possible. Once your return arrives at our warehouse, it’s processed within 10 business days.

Using the return tracking number, you can see when the package reaches our warehouse. From that moment, the 10-day processing time begins.

When your refund is issued, you’ll receive a confirmation email. Please note it may take up to 3 days for the funds to appear in your bank account (depending on your bank/card issuer).

Yes — you can make an exchange. Your first exchange ships free from our warehouse. For any additional exchanges, the customer covers shipping costs.

Please complete the steps below within 30 days of delivery:

1. Start your request via our Returns Portal or email us at support@luneestudio.com.
2. Provide the order number, the item(s) you’d like to exchange, and the reason.
3. Our team will send instructions on how to proceed.
4. Follow the instructions to return the original item(s).
5. Once we receive the return, we’ll process the exchange and ship the replacement as quickly as possible.

International customers: return shipping costs and any duties/taxes are the customer’s responsibility.

We recommend using a trackable shipping method and keeping your tracking number/proof of postage, as we can’t assist with lost return parcels without it.

If you have any questions, contact our support team — we’re happy to help.

For press inquiries, please email
support@luneestudio.com .

We’re glad you’re interested in joining NoraLane.

Please email your resume and a short note to
support@luneestudio.com .
We’ll get back to you as soon as possible.

You can also check our Careers page for updates.

We’re happy to help. Our team is available 7 days a week via email or live chat.

Email: support@luneestudio.com

We aim to reply to all inquiries within 48 hours.