You may return items within 30 days of receiving them for a refund or exchange. To start a return, please contact our support team.

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

• Order Cutoff Time: 12:00 PM (GMT+01) CEST (Warsaw)
• Order Handling Time: 1-2 Business days (Monday-Friday) 
• Transit Time: 3-7 Business days ( Monday-Friday)
• Total delivery time: Estimated delivery time based on customer locations, all destinations: 4-9 business days

Shipping Fee: We offer Free Shipping Within  Poland and the United Kingdom.

We accept Shop Pay, Google Pay, Apple Pay, Visa, Master Card, Maestro, Blik, Union Pay, American Express and PayPal

Our website displays live stock updates. If a product is available for purchase, it is in stock. In rare cases of inventory discrepancies, customers will be notified promptly.

We stand behind the quality of our products. If any issues arise, please contact our support team, and we will work to resolve them as quickly as possible.

Yes, once an order has been processed and shipped, a tracking number will be provided. Order updates can be viewed through our tracking portal.

If an item arrives damaged or incorrect, please contact support immediately with a description and photos. A replacement will be arranged at no extra cost.

Yes, all orders qualify for free shipping.

Orders can be canceled within 24 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun. To request a cancellation, please contact support as soon as possible.

Yes, we use advanced encryption and security protocols to ensure that all payment details remain confidential and protected.

At this time, gift wrapping and gift card services are not available.